FAQ

For all compliance information and certificates you can contact our compliance officer directly at [email protected].  Please be prepared to supply your item name, number, manufacturing date and manufacturing code.

We, the Manufacture, hereby certify that all the listed items meet the U.S standards under the CPSC and ASTM. Items were tested with pre-production and production samples which meet all necessary standards.  All our finishes are non-toxic.

Dream On Me furniture is manufactured overseas in mainland China or Vietnam.  All our mattresses are manufactured in our facility in the USA.

A standard full sized crib mattress sheet will fit a standard full sized crib mattress.  For a portable/mini crib mattress a portable crib mattress sheet will suffice.

All our Full sized cribs are tested to 50 lbs.

For our cribs that have a toddler bed conversion a Universal Toddler rails need to be purchased separately for conversion.  Toddler rails will be available on the retailing site where you purchased your crib starting at the end of October.

All our conversion kits are specially designed for each crib and sold separately. To ensure a safe transition from the crib, we request to use the specific rail for your crib. Please connect with our customer support experts via live chat on our website or drop us an email, and our team will support you with locating the right rail as well as offer any conversion support required.

We do not provide mattress with our cribs/beds. There are times where we run promotions with our retailers that include mattresses.  These are generally on a select number of products for a finite amount of time.

For all compliance information and certificates you can contact our compliance officer directly at [email protected].  Please be prepared to supply your item name, number, manufacturing date and manufacturing code.

Because age and size tend to vary, when it comes to testing furniture governmental regulations generally use weight as a barometer not age.

There are cribs where the mattress support raises or lowers.  The heights vary among style.  Please check our help desk and a representative will gladly assist.

Our products are safe as per the guidelines provided for lead and phthalates by CPSC and ASTM and tested/certified by 3^rd party laboratories.

First and foremost, we would like to apologize for any inconvenience this must have caused. We would be more than happy to assist you and ensure you receive the proper replacement parts for your product. In order to ensure that we have and send out the correct parts, please contact our help desk and open a ticket with the following information to help us identify the product:

1) Style Number 
2) Manufacturer Date 
3) Color 
4) Place where it was purchased 
5) Part that is missing/damaged as it would appear in the instruction manual 
6) If you can provide Proof of Purchase (if the product was ordered online, you can simply just forward the confirmation email that was sent to you upon ordering) 
7) Photos depicting the reported damage

Once we have the requested Information, we can begin to process and locate the parts and have them sent to you as soon as possible. If you have any other questions or concerns, please do not hesitate to respond to the ticket.

To obtain the manufacturing date and code simply locate the law tag on your product.  On our furniture this would be the sticker located on the rails.

Inquiring about hardware is probably our most common question. If you decide to place an order simply open a ticket by our help desk, please be sure to include the manufacture date to ensure that we send you the correct set. The information can be located on the crib itself.

Sending a replacement manual is just a few short clicks on our end. Simply open a ticket and provide an item name.

To register your item simply follow the tab on our home page under customer care.

Kindly, register your recalled product by following the tab on our home page under customer care.

The size for all standard crib mattresses is regulated by the Federal government.

The minimum size is 27 1/4” x 51 5/8”. Cribs are also regulated, but their interior dimensions have a “plus or minus” tolerance from the standard 28 x 52 3/8 rectangle.

For Portable or mini cribs 38” x 24”.